♙
25+
Years Experience
Designing and building digital experiences and customer engagement systems for over two decades.
Customer Engagement Systems Specialist
Designing Experiences.
Automating Growth.
Driving Results.
I help brands design, build, and optimize customer engagement systems through email marketing, SMS, RCS messaging, CRM automation, AI-powered workflows, and modern digital experiences.
Platforms & Tools I Work With
omnisend
klaviyo
dotdigital
braze
salesforce
listrak
Trusted Expertise
Proven Experience. Real Impact.
Over two decades helping enterprise teams build smarter systems, automate engagement, and create measurable customer experiences.
▦
Enterprise
Scale Expertise
Supporting enterprise-level marketing, CRM, and customer engagement initiatives across multiple industries.
🏆
Award
Winning Contributor
Recognized for innovation, leadership, and delivering measurable business impact through digital execution.
◈
AI
Workflow Automation
Leveraging AI and intelligent automation to streamline processes, reduce friction, and improve performance at scale.
☷
Millions
Customer Interactions
Building and optimizing systems that connect brands with large customer audiences across multiple channels.
What I Build
✉
Email Marketing
Responsive campaigns, newsletters, lifecycle journeys, and modular email architecture that convert.
Learn More →⇄
CRM & Lifecycle Automation
Customer journeys, advanced segmentation, and triggered messaging that drive loyalty and revenue.
Learn More →SMS, MMS & RCS Messaging
Mobile-first engagement that connects with your audience when it matters most.
Learn More →AI Automation
AI-powered workflows, predictive insights, and smart content that enhance engagement at scale.
Learn More →⌘
Website Design & Development
Modern, conversion-focused websites built for performance, scalability, and exceptional user experiences.
Learn More →My Process
01
Audit & Discover
I review your systems, data, and goals to uncover growth opportunities.
02
Architect & Plan
I design scalable strategies, journeys, and systems built for your business.
03
Build & Integrate
I build, test, and integrate everything to ensure a seamless experience.
04
Optimize & Grow
I monitor performance, test, and optimize for continuous improvement.
Selected Engagement Systems
Engagement systems built for scale, automation, and growth.
A closer look at the customer engagement architectures, automation programs, and AI frameworks I design and optimize.
Enterprise Engagement Architecture
Designing connected customer ecosystems that unify email, CRM, SMS/RCS, analytics, and automation into a scalable engagement architecture.
Email Marketing
CRM Automation
SMS/RCS
Analytics
Lifecycle Automation Programs
Building personalized customer journeys that guide audiences from acquisition through retention using intelligent lifecycle automation.
Lifecycle Marketing
Segmentation
Personalization
Automation
AI Automation Frameworks
Creating AI-assisted systems that connect data, automate repetitive processes, and improve operational efficiency.
AI Automation
Workflow Design
Integrations
Optimization
Featured Results
Real-world systems. Real business impact.
A closer look at the engagement programs, automation frameworks, and customer experience systems I’ve helped design, build, and optimize.
Case Study 01
Enterprise Newsletter Program
An enterprise-scale engagement initiative built around modular email architecture, audience relevance, and ongoing optimization.
- Newsletter strategy and execution
- Modular email system design
- Ongoing engagement optimization
Case Study 02
Lifecycle Automation Initiative
A customer journey framework designed to improve onboarding, retention, segmentation, and personalized messaging across channels.
- CRM journey architecture
- Segmentation and personalization
- Triggered messaging strategy
Case Study 03
AI Workflow Automation
A practical AI workflow framework focused on reducing manual effort, improving speed, and creating smarter marketing operations.
- AI-assisted workflow design
- Process automation mapping
- Operational efficiency improvements
About Jose
Creative strategy.
Technical execution.
Real business impact.
With 25+ years of experience, I partner with brands and agencies to build customer engagement systems that drive growth and lasting relationships.