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25+
Years Experience
Delivering digital solutions that drive engagement and growth.
Customer Engagement Systems Specialist
Designing Experiences.
Automating Growth.
Driving Results.
I help brands design, build, and optimize customer engagement systems through email marketing, SMS, RCS messaging, CRM automation, AI-powered workflows, and modern digital experiences.
Platforms & Tools I Work With
omnisend
klaviyo
dotdigital
braze
salesforce
listrak
Trusted Expertise
✉
Email
Marketing Systems
High-performing emails built for scale, deliverability, and conversion.
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CRM
Automation
Lifecycle journeys, segmentation, and personalized experiences.
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AI
Workflow Design
Intelligent automation that streamlines process and boosts ROI.
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SMS / RCS
Customer Messaging
Reach customers on every channel with SMS, MMS, and RCS campaigns.
What I Build
✉
Email Marketing
Responsive campaigns, newsletters, lifecycle journeys, and modular email architecture that convert.
Learn More →⇄
CRM & Lifecycle Automation
Customer journeys, advanced segmentation, and triggered messaging that drive loyalty and revenue.
Learn More →SMS, MMS & RCS Messaging
Mobile-first engagement that connects with your audience when it matters most.
Learn More →AI Automation
AI-powered workflows, predictive insights, and smart content that enhance engagement at scale.
Learn More →⌘
Website Design & Development
Modern, conversion-focused websites built for performance, scalability, and exceptional user experiences.
Learn More →My Process
01
Audit & Discover
I review your systems, data, and goals to uncover growth opportunities.
02
Architect & Plan
I design scalable strategies, journeys, and systems built for your business.
03
Build & Integrate
I build, test, and integrate everything to ensure a seamless experience.
04
Optimize & Grow
I monitor performance, test, and optimize for continuous improvement.
Featured Engagement Systems
✉
E-Commerce Newsletter System
Scalable modular email system with dynamic content that increased revenue per email.
Email MarketingKlaviyoDesign
View Case Study →
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CRM Lifecycle Automation
End-to-end customer journey automation that increased repeat purchase and retention.
CRM AutomationSegmentationLifecycle
View Case Study →
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SMS & RCS Campaign Strategy
Multi-channel messaging strategy that improved engagement and reduced churn.
SMS/MMSRCSCampaigns
View Case Study →
About Jose
Creative strategy.
Technical execution.
Real business impact.
With 25+ years of experience, I partner with brands and agencies to build customer engagement systems that drive growth and lasting relationships.