♙
25+
Years Experience
Designing and building digital experiences and customer engagement systems for over two decades.
Customer Engagement Systems Specialist
Designing Experiences.
Automating Growth.
Driving Results.
I help brands design, build, and optimize customer engagement systems through email marketing, SMS, RCS messaging, CRM automation, AI-powered workflows, and modern digital experiences.
Platforms & Tools I Work With
omnisend
klaviyo
dotdigital
braze
salesforce
listrak
Trusted Expertise
Proven Experience. Real Impact.
Over two decades helping enterprise teams build smarter systems, automate engagement, and create measurable customer experiences.
▦
Enterprise
Scale Expertise
Supporting enterprise-level marketing, CRM, and customer engagement initiatives across multiple industries.
🏆
Award
Winning Contributor
Recognized for innovation, leadership, and delivering measurable business impact through digital execution.
◈
AI
Workflow Automation
Leveraging AI and intelligent automation to streamline processes, reduce friction, and improve performance at scale.
☷
Millions
Customer Interactions
Building and optimizing systems that connect brands with large customer audiences across multiple channels.
What I Build
✉
Email Marketing
Responsive campaigns, newsletters, lifecycle journeys, and modular email architecture that convert.
Learn More →⇄
CRM & Lifecycle Automation
Customer journeys, advanced segmentation, and triggered messaging that drive loyalty and revenue.
Learn More →SMS, MMS & RCS Messaging
Mobile-first engagement that connects with your audience when it matters most.
Learn More →AI Automation
AI-powered workflows, predictive insights, and smart content that enhance engagement at scale.
Learn More →⌘
Website Design & Development
Modern, conversion-focused websites built for performance, scalability, and exceptional user experiences.
Learn More →My Process
01
Audit & Discover
I review your systems, data, and goals to uncover growth opportunities.
02
Architect & Plan
I design scalable strategies, journeys, and systems built for your business.
03
Build & Integrate
I build, test, and integrate everything to ensure a seamless experience.
04
Optimize & Grow
I monitor performance, test, and optimize for continuous improvement.
Featured Engagement Systems
✉
E-Commerce Newsletter System
Scalable modular email system with dynamic content that increased revenue per email.
Email MarketingKlaviyoDesign
View Case Study →
⇄
CRM Lifecycle Automation
End-to-end customer journey automation that increased repeat purchase and retention.
CRM AutomationSegmentationLifecycle
View Case Study →
💬
SMS & RCS Campaign Strategy
Multi-channel messaging strategy that improved engagement and reduced churn.
SMS/MMSRCSCampaigns
View Case Study →
About Jose
Creative strategy.
Technical execution.
Real business impact.
With 25+ years of experience, I partner with brands and agencies to build customer engagement systems that drive growth and lasting relationships.